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On July 16th of this year, I took my mother-in-law's hearing aide into the Beltone store in Sun City AZ to be repaired. The door that holds the battery had come off.

I was told they didn't have the parts and it would be 3 to 5 days to fix it. I went back after a week and was told, rudely, that "No, the parts weren't in and we told you it would be a week to 10 days." I explained that I was going out of town and wouldn't be available to pick up the hearing aide so could they please deliver it to my mother-in-law. I was told no they couldn't but they would mail it.(Even though the assisted living facility was right around the corner.) I was upset and told the front office girl I felt they were being less than helpful for my 97 year old mother-in-law. The manager came stroming out of his office and berated me for not having any respect for his "professional" office.

My reaction was to tell him his office was anything but professional and that you had to earn respect. After some *** back and forth, he backed down and said they would deliver the aide as soon as the parts came in. I got back into town on the 8th of August to find the aide still had not been delivered. I went and picked it up, saying to call me when the parts came in.

I managed to fix the aide myself with some wire, not the best but workable.

As I write this on the 2nd of September, I still have not received a call. If you need help with your hearing aide, DO NOT go to the Beltone store at 99th & Bell in Sun City AZ and DO NOT deal with Jay Wagener, the manager.

Location: Phoenix, Arizona

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Guest

I am in the process of purchasing hearing aids. After the comments I've seen about refunds being promised and then later refused I won't bother to look into Beltone.

I have enough problems without that too. Beltone needs to regulate their representatives.

Lola Bjd

I must strongly disagree with the comment that Beltone Hearing Aids are outdated. Beltone's newest hearing aids (True Products) won the technology award for ALL technology in Las Vegas for 2011 except for Apple Computers.

They have a category all their own. My hearing aids are absolutely and utterly amazing. I am a busy practicing attorney and could NOT survive without my Beltone True hearing aids. There are so many difficult environments for me and since purchasing (and they were not cheap) my hearing aids, I have a new confidence in life.

The practitioner is diligent about the quality of my hearing. I hear in a way I have not heard since I was young. I have worn hearing aids from many other manufacturers and am so incredibly impressed with the technology and service from Beltone. I can only believe that ignorance (or possibly jealousy) is behind the comments regarding "outdated" hearing instruments.

They are amazing and have changed my life.

I will be eternally grateful!

Kimberly Vbu

My mother has Beltone devices from that same location at 99th ave and Bell and she is extremly happy with them. We will never go to any other company out there because they have taken care of my mother for the last 9 years and will take care of her for the rest of her life.

You get a lot farther with people if you are kind than if you are rude and the lady up front and the manager in back have always gone out of there way to help in anyway possible. My mother just purchased a new set of devices from that location just a year ago and the are the best devices yet. She can hear better than me sometimes and I have to ask her what they said. If that isn't amazing than I guess I don't know what is.

It is to bad that you had a bad experience with them but I think if there had been anything they could have done from my erperience they would have. Thank you Beltone and thank you Sun City Beltone

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